Orders generally ship within 2-4 business days of the order being placed. We do not ship on the weekends or holidays. Packages are sent via PTS Worldwide Express. We are sorry, We are not responsible for customs delay, lost, damaged or stolen packages that are not insured.
North America: 3-5 business days
Europe: 2-4 business days
Australia, New Zealand and Oceania: 4-6 business days
Asia Pacific: 3-5 business days
Latin America and the Caribbean: 4-6 business days
Note: Please note that International orders are subject to the receiving country’s import fees, duty, taxes and/or brokerage fees. These funds are not paid to EspavoDesign nor are they set by EspavoDesign, rather they are paid to and set by your home country’s government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the postal carrier. We do not refund for lost packages but we will do our best to try and track it down for you.
Refund Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Taxes Residents of the Turkish Republic will automatically be charged 8% sales tax. International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.